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Practice

The method behind the communication

Licensed conveyancer Craig Radford joined Sydney-based Paul Denny Conveyancing in 2000. Craig became a partner in 2014 and participated in the first PEXA settlement. Upon Paul’s retirement in 2022, Craig took over the business with Linda Henry and Sarah Johnstone. The current leadership team at PDC remains committed to clear advice and personal service, carrying on Paul’s mantra: “When all you do is conveyancing, you get very good at it.”

2 min read
The method behind the communication

Over the journey, I’ve come to realise that for even the most knowledgeable conveyancer to be a great conveyancer, they really must have these two traits: next-level communication skills and excellent organisational skills.

For conveyancers, I think these skills are the difference between being “technically competent” and becoming a genuinely trusted practitioner.

Clients want someone who can explain complex legal issues in a calm and approachable way. The best conveyancers communicate clearly, avoid jargon and keep clients updated without chasing them.

Your communication skills may be the one thing that differentiates you from your competitors and really dictates how confidently clients can rely on you.

Conveyancers juggle multiple files, deadlines and compliance requirements.

Strong organisational skills such as prioritising tasks, meeting key dates and providing timely information ensure nothing is missed and that everything happens on time.

This reliability builds trust and gives clients the confidence that their matter is in safe hands.

Not everyone naturally possesses these skills so you have to build in certain measures that ensure a high level of consistent service across your team.

At PDC, building trust with our clients and other key parties is at the top of our list and we have worked hard to make sure that our level of organisation and communication is consistently high across the board.

Here’s the key things we think have made a difference:

• Ensure staff know the “why” and not just the “what” or “how”. If your staff understand something fully, they can explain it far better to your clients.

• Build effective checklists and workflows into your everyday routine. Even the best conveyancers can sometimes overlook something important or miss a deadline. You can also use this as a prompt to discuss important information with your client along the way.

• Take the time to create your own plain language precedents using your own style. This helps your clients better understand the process and putting your own spin on it certainly differentiates you from your competitors.

Ultimately, great conveyancing isn’t just about knowing the law — it’s about delivering an experience that clients trust from start to finish.

When communication is clear and organisation is embedded into every step of your workflow, trust becomes the natural outcome.

Published 1 March 2026Spotted an error?Send the newsroom a tip

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