More than transactions: Being your client's anchor

Nineteen years of working alongside some of the most influential leaders in property and conveyancing taught me more than I could have learned on my own, and beyond my years.  

From each, I learned more than the job: I learned discipline, consistency and about my WHY. 

So, when I started TCG six years ago, I was laser-focused on my why. I didn't feel I was starting from scratch. I felt like I was wrapping all my experience and knowledge in a bow, served with my client-first, value-add offering. 

Conveyancing is more than a transaction. We're often dealing with a first home, financial gain or loss, growth on an investment portfolio, a divorce, a deceased estate, or a shrinking or growing family.  

Each matter carries emotional complexity, alongside external market, media and agent noise.  

During a person's largest personal and financial decision, we are their anchor, in their corner — the "thank goodness we had you by our side”. 

This is where our team feels the gratitude and happiness in what we do every day for our clients, who become part of our TCG family. 

There's a little bit of magic when a client feels they're the only one you have and you lead with calm precision.  

In every market - whether fast-paced, where every second counts, or a tricky situation where patience and experience are paramount - our approach to business, relationships and diligence is key to the success of the matter.  

We can make a difference in the way our clients are advised and led and how they feel once they pick up the keys on settlement day. 

In a female-dominant profession, many of us are mothers, partners, running households and caring for families, we're in a unique position of coping with chaos, deadlines, constant interruptions and unexpected urgent requests. 

Our profession deserves a stronger reputation within our communities and with our referral partners. With this front of mind, we can raise the bar so that both clients and conveyancers benefit.  

We have a responsibility to teach newcomers how it was before e-conveyancing, why it is how it is now, and to breed positivity so we can keep the industry alive and going from strength to strength.